EAGLE AMERICA vs. PRICECUTTER ROUTER BITS
Q: I thought all of your Router Bits were Made in the USA. Why offer PriceCutter bits if they are made overseas? Eagle America was founded in 1988 with the goal of providing woodworkers with the highest quality, American-made router bits they could find. We still stay true to that goal today and Eagle America brand bits are our lead brand, they are what have gotten us to where we are today.
That being said, our customers started to ask us for a lower priced alternative for a number of reasons. Even though they asked, we resisted in the beginning because we did not want to sacrifice the quality of the tool. Over the course of time we were able to create a high quality bit we were proud of, enter the PriceCutter name. To see a more complete history of how Eagle America and PriceCutter came to be, click here. In today’s economy we understand that people need options. They need the ability to pick and choose where they spend more money and where they need to save. We wanted to give you, our woodworking friends, the ability to meet both of those needs with regards to router bits at Eagle America. We want to be your one stop shop for everything router – bits, accessories and routers themselves. Thanks to the addition of PriceCutter bits, we now do this!
Q: What is the difference between Eagle America and PriceCutter brand router bits?
There is a long way to answer this question and a short way to answer this question. First and foremost, the short answer. The quality of both brands are the best in their competitive niche, so you are comparing the best to the best. For example, Eagle America bits are the best professional quality router bits you will find when comparing them to others that are Made in the USA or imported from Europe. PriceCutter bits give you the best quality of cut when comparing them to other bit brands that are imported from Taiwan and China. To see the longer answer, with more details comparing Eagle America and PriceCutter bits to one another, click here.
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SEARCHING & BROWSING
Q: I want to buy a product from you, but I don't know the part #. How
do I find it? There are three easy ways to locate products on our site. First, use our Product Search
Feature (top left of the site) to find anything you need. You can search
by part number or product description. Simply type in the information
you have and see what the site comes up with. Second, you can also click through our product categories found on the left side of our site. We have separated all of our products into easy-to-use sections based on the primary use of each item. Finally, you can try searching through one of our special online catalogs. This is a very fun feature that lets you flip (or search) through our most recent print catalogs. Be advised, the online catalogs do not contain every item we have to sell but only those items which were selected for inclusion in that catalog printing.
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Q: What is Catalog Quick Order? How does it work?
Quick Order makes it very easy for you to order on-line out of your paper
catalog. If you have created a shopping list out of your catalog and want
to order on-line, simply type the part number in the Catalog Quick Order
box and click "Go". If you would like to order more than one item click
the "order multiple items" link and you will be directed to a form that
accepts up to eight items. Once you have submitted one of these forms
you are ready to begin checkout. The Catalog Quick Order screen will notify
you if you mistype a part number or if the part number you requested is
not available on-line.
Q: I'd like to order some items
from your catalog but I can't find them on your website,
what should I do?
Use our Catalog Quick Order form. See the question above for an explanation
of this functionality.
Q: Do I have to Register to shop
on your site?
No you don’t have to register, you can use our Guest Checkout option. However, we do suggest registering, it will make your next stop to our website that much easier. Just log in and your information is there (bill-to and ship-to addresses, previously purchased items for easy reorder, Wish Lists and more). Our site it completely secure which means your information is safe. As an extra added layer of protection we do not store your credit card number in your account. You must enter that every time you place an order.
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Q: What are your current shipping rates? Can I get Express Delivery?
You can see our current shipping rates and policies by clicking
Q: I live
outside the USA. Do you ship orders internationally?
Yes we do! Due to international shipping issues, customs, and duties we
will need to contact you personally via email to finalize your order for
processing. Once we have your approval, your order will be on its way.
You may browse this website, place items in your cart, and place an order
at which time Eagle America Customer Service will contact you via the
e-mail address you provide to finalize all additional international shipping
costs and details.All International orders ship via Federal Express or UPS.
Q: Can I track my order on-line
using this site?
As of today no, but we are working on it. Currently you will receive an
email shipment confirmation that will list the method of shipment and
tracking number when applicable. You can then log in to the respective
carriers web site and track your package on-line. You can also email or
call Eagle America Customer Service and
we can provide you will any/all the tracking information that we have
for your order.
Q: I ordered an item from the
site that was backordered, how will it be processed?
Nobody hates backorders more than we do. We try our hardest to forecast
product demand and to have what you want on the shelf. At times, due to
a seasonal rush or over-demand, we do have to incur backorders. One of
the features of our website is the ability to share inventory status. Many times a day (Monday through Friday only) we update inventory status on the site.
If an item is backordered, there will be a message next to the line item
telling you it is backordered and, if it has already been ordered, when
we expect it in stock. For
up to the minute inventory status you can contact Eagle America Customer
Service. So, feel free to order items that are on backorder.
No need to worry about paying for it now, as with all orders we take we
only bill you for an item when it has actually shipped.
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Q: I am stumped! Can you help me figure out how to make this tool work?
We will try our best to walk you through it. You have two choices. First,
you can email your tech question to us at firstname.lastname@example.org.
We answer technical emails during regular business hours, Monday - Friday
only. Please allow approximately 1 business day for a response. Second,
you can call the Eagle America Customer Service
Department and we will either answer your question or find someone
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Q: What is your product warranty?
We are proud to offer a Lifetime 100% Satisfaction Guarantee as well as
a Low Price Guarantee. To see complete details, click
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Q: Why won't my Username and Password work?
We launched our new website on 5/6/2009 and we were unable to copy user names and passwords over to the new platform. This means that everyone will need to create a new account on the new site or use Guest Checkout to make a purchase. Creating an account is quick and easy, we suggest giving it a try!
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Q: What is your policy for returns or exchanges?
We are not satisfied unless you are. If for any reason you have a problem,
simply return the items with a copy of your invoice. Please follow the
instructions on the back of the invoice. Ship to:
c/o Returns Department
2381 Philmont Ave Ste 107
Huntingdon Valley, PA 19006
Please allow 7-10 business days to process your return.
Returns for merchandise will be refunded in full, less shipping charges.
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PRIVACY & SECURITY
Q: How do I know what you do with my personal information?
Am I safe ordering from you?
It is very important to us that you feel safe and secure shopping with
Eagle America no matter how you place your order with us. The Internet
brings a whole new set of questions to people's minds regarding the use
of their personal information. We promise you that we will always be open
and forthcoming with regards to what we do with any information that we
collect from you on any customer contact. This section of the site will
always be updated if any policy were to change. Following are our current
Information you provide us:
When you place an order with us you provide us with all of the necessary
information to bill you and to ship your order. This typically includes
your name, address, telephone number, and e-mail address. As stated, we
need this information to ship your order, but we also need the ability
to contact you pertaining to your order if necessary. You may also provide
us with similar information if you are requesting a catalog or signing
up for our e-mail newsletter.
How we use this information:
From the time of your order or catalog request we will use that information
to plan on the best way to contact you in the future regarding future
catalogs and e-mail messages. We occasionally make part of our mailing
list available to other carefully selected and reputable companies whose
products or services might be of interest to you. We do not make e-mail
addresses available. You have the ability to control this. At the time
you place your order with us you can tell the Customer Service Representative
over the phone that you do not want your information shared. You can also make note of this when checking out online.
Q: How do I know if your website is
secure? Is my credit card information safe on your site?
The information you provide to us (name and address, your password, credit
card numbers, etc.) is transmitted across the Internet using the Secure
Sockets Layer (SSL) protocol. This means that all of the data is encrypted
and cannot be intercepted by any third party. In most browsers, a padlock
or key icon tells you that you're connected to a secure Web site.
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Q: Do you have any router safety tips you can share?
We sure do! If you follow these tips you are on the road to a safe workshop.
- Always wear eye and ear protection.
- Always use properly sharpened bits.
- Never use bits that are dull or damaged.
- Shank must be completely inserted into collet and then
backed-off approximately 1/16".
- Don't "bottom-out" bit in collet.
- Never partially insert bit into collet. Tighten
securely and recheck periodically for possible slippage or "run-out"
due to wear.
- Keep collet clean and replace if worn.
- Never start the router with the bit in contact with
- Always feed your work in the proper direction against
the bit rotation.
- Don't force feed the bit or overload your router, Feed
at a constant moving speed to avoid burning the wood.
- Do not face tool's discharge when operating.
- Always unplug router when changing bits or making adjustments.
- Use a router table and fence whenever possible.
- Make sure your work piece is properly secured and use
push blocks, sticks and featherboards whenever possible.
- Keep all your bits, bearings and assemblies clean,
lubricated, and securely fastened. To avoid damage,
store them properly in a pouch, box or tray.
- The bigger the bit, the lower RPM recommended (see
Suggested Router Speeds:
up to 1"
1-1/16" to 2"
2-1/16" to 2-1/2"
2-9/16" to 3"
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